Cancellation policy

Subscription Policy

When you purchase a Defined Sleep subscription, you receive a fresh bottle automatically at the frequency you choose: monthly, every two months, or quarterly, at the then-current subscription price as shown in our online store, plus any applicable tax and shipping.

Billing. Your payment method is charged automatically at the start of each delivery cycle. We send a reminder email one day before each charge, so a renewal is never a surprise.

Managing your subscription. You can pause, skip a delivery, change your delivery frequency, update your address or payment method, or cancel at any time — either from your account on definedsleep.com or by emailing support@definedsleep.com. There are no cancellation fees and no minimum commitment.

Cancellation timing. To avoid an upcoming charge, cancel before your next billing date. Orders that have already been processed will ship as normal.

Failed payments. If a charge fails, we notify you by email and retry. If payment cannot be completed, the subscription pauses until the payment method is updated.

Pricing and promotions. Subscription pricing reflects the then-current subscription price shown in our online store and cannot be combined with other promotional offers. If your subscription's renewal price ever changes, we will notify you by email before any new price takes effect.

Questions? support@definedsleep.com — a real person reads it.