Refund policy

We offers a 30-day money-back satisfaction guaranteed. If you’re not 100% satisfied with our product, reach out to our customer service. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Defined Research.

To start a return, you can contact us at support@definedsleep.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@definedsleep.com.

 

Terms & Conditions

Limited to first-time customers. Limited to one refund per product. If multiple products were ordered, remaining products must be returned unopened for full refund. Any abuse of this offer, as determined by Defined Research, may result in the rescission of the risk-free guarantee.

Free shipping applies to standard product purchases only. Trial or promotional offers are excluded. Promotional offers cannot be combined, and free plus shipping trials are not eligible for refunds or the money-back guarantee.